Buyer Terms & Conditions
Buyer Terms & Conditions
Last Updated: June 2026
1. Introduction
Welcome to M-ShowShop.
By accessing or using our website, mobile application, or placing an order through our platform, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase.
2. Nature of the Platform
M-ShowShop operates as a multi-vendor marketplace that enables merchants, suppliers, and fulfillment partners to offer products directly to customers.
The platform may work with third-party vendors, suppliers, logistics providers, and fulfillment partners to process and deliver orders. M-ShowShop acts as a technical and administrative intermediary to facilitate a secure and efficient shopping experience.
3. Registration & Account
Users must be at least 18 years old to create an account and make purchases.
You are responsible for maintaining the confidentiality of your account credentials.
Creating multiple accounts for fraudulent or abusive purposes is strictly prohibited.
M-ShowShop reserves the right to suspend or terminate any account involved in fraudulent activity, misuse, or violations of these Terms & Conditions.
4. Orders & Payment
Product prices are displayed in the applicable local currency where available.
The platform primarily supports Cash on Delivery (COD) for eligible orders.
If online payment methods become available, payments will be processed through secure and trusted third-party payment providers.
All orders are subject to review and confirmation before shipment.
M-ShowShop may contact customers via phone, email, or other available communication channels to verify orders.
The platform reserves the right to cancel orders if confirmation cannot be obtained within a reasonable period.
5. Shipping & Delivery
Shipping and delivery services are provided through third-party logistics and courier partners.
Delivery times may vary depending on the destination, product availability, and operational circumstances.
Shipping fees, where applicable, will be clearly displayed before order confirmation.
Delivery schedules may be affected by public holidays, peak seasons, weather conditions, or circumstances beyond the control of M-ShowShop or its logistics partners.
Customers may contact customer support for assistance regarding delayed shipments.
6. Returns & Exchanges
Customers may request a return or exchange within 14 days of receiving the product, subject to the following conditions:
Defective or Incorrect Products
If a product arrives damaged, defective, or different from what was ordered, M-ShowShop or the responsible supplier will cover all applicable return and replacement costs.
Customers may choose either a replacement product or a full refund where applicable.
Change of Mind
Customers may request a return within the eligible return period.
Return shipping and related logistics costs may be deducted from the refund amount where applicable.
Return Eligibility Conditions
Products must be returned in their original condition.
Products must not be used, damaged, or altered.
Original packaging, accessories, manuals, and included items must be returned.
Personal care, hygiene, cosmetic, and other products that have been opened or used may not be eligible for return due to health and safety reasons.
7. Order Inspection Upon Delivery
Customers may visually inspect the shipment upon delivery in accordance with the policies of the shipping provider.
If a customer refuses delivery without a valid product-related issue, shipping or operational fees may apply.
8. Consumer Protection
M-ShowShop is committed to complying with applicable consumer protection laws and regulations in the markets where it operates.
Customers may submit complaints, inquiries, or requests through the official customer support channels provided by the platform.
9. Customer Support & Contact Information
Email:
info@m-showshop.com
Business Hours:
Saturday – Thursday
9:00 AM – 9:00 PM
10. Amendments
M-ShowShop reserves the right to modify or update these Terms & Conditions at any time.
Continued use of the platform after any updates are published constitutes acceptance of the revised Terms & Conditions.