Refunds & Returns Policy

Last Updated: June 2026

At M-ShowShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

Customers may request a return within 14 days from the date of receiving their order.

For defective, damaged, incorrect, or non-conforming products, customers may request a return or replacement within 30 days of delivery, subject to applicable consumer protection laws.

2. Shipping Costs

Defective or Incorrect Products

If the product is defective, damaged during shipping, or differs from the product ordered:

M-ShowShop, the vendor, or the responsible supplier will cover all applicable return and replacement shipping costs.

Customers may choose a replacement product or a full refund where applicable.

Change of Mind

If the customer wishes to return a product for personal reasons unrelated to product quality or accuracy:

The return request must be submitted within 14 days of delivery.

Original shipping fees and return shipping costs may be deducted from the refunded amount where applicable.

3. Return Eligibility Conditions

To qualify for a return:

The product must be unused and in its original condition.

The product must be returned in its original packaging with all accessories, manuals, tags, and included items.

Proof of purchase, invoice, or order confirmation must be provided.

4. Non-Returnable Products

For health, safety, and legal reasons, the following products may not be eligible for return:

Perishable goods.

Opened or used personal care, cosmetic, or hygiene products.

Customized or personalized products.

Products excluded by applicable law.

5. Multi-Vendor Marketplace Policy

M-ShowShop operates as a multi-vendor marketplace and may work with independent merchants, suppliers, and fulfillment partners.

Return requests may require coordination with the relevant vendor or supplier responsible for fulfilling the order.

M-ShowShop will act as a neutral mediator when necessary and will make reasonable efforts to ensure fair and timely resolution of disputes.

6. How to Request a Return

To submit a return request, please contact:

Email: info@m-showshop.com

Please include:

Order number

Reason for return

Photos showing any defect, damage, or issue (if applicable)

Requests are typically reviewed within 48 business hours.

7. Refund Process

Once the returned product is received and inspected, the refund process will begin.

For Cash on Delivery (COD) orders, refunds may be issued through available electronic payment methods, including:

Bank transfer

Mobile wallets

Instant payment services

Other available refund methods

Refunds are typically processed within 5–14 business days after the returned item has been inspected and approved.

8. Policy Updates

M-ShowShop reserves the right to update or modify this policy at any time. Updated versions will be published on the website.